To give our customers confidence to shop with us, KIDSOTOYS offer a full exchange or refund on non-faulty products within 14 days of purchase subject to the below conditions: Returned items must be in their original and resellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt. We also offer a full exchange or refund on purchased products within 21 days of purchase in the case of manufacturing defect or non-compliance with the standards or not fit for purpose. Thank you for shopping at KIDSOTOYS. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by emailing us at [email protected] , or calling our contact centre on 01001427964.